Mk4 Privacy Policy - Protection of Malaysian Users’ Data

◆ Protected Account Information ◆ Secure RM Transaction Data ◆ Transparent Use of Cookies ◆ Data Access and Deletion Rights ◆ No Data Sales to Third Parties ◆ Compliance with Malaysian Law ◆ Protected Account Information ◆ Secure RM Transaction Data ◆ Transparent Use of Cookies ◆ Data Access and Deletion Rights ◆ No Data Sales to Third Parties ◆ Compliance with Malaysian Law

Information We Collect

Account and Identity Information

During registration, mk4 collects your full name, email address, phone number, and necessary identity verification data. This information is used to verify your identity, process financial transactions in Malaysian Ringgit (RM), and protect your account from unauthorized access.

Device and Browser Information

Our platform automatically records technical details such as IP address, device type, operating system, browser type, and screen resolution. This data helps ensure the platform runs smoothly on your device and detects any suspicious activities that may threaten account security.

Payment and Transaction Information

Financial transaction details, including deposit amounts, payment methods used, and withdrawal records in RM, are stored for processing, verification, and compliance with relevant Malaysian legal requirements. mk4 does not store full card numbers — processing is handled through certified payment providers.

Platform Usage Data

We record usage patterns such as pages visited, games played, session times, and actions taken. This data helps us improve user experience, personalize promotional offers, and identify technical issues for fixing.

What Your Data Is Used For

Mk4 uses collected data solely for purposes related to platform operations and user experience. The main uses include:

Processing user registration, login, and identity verification.
Securely handling deposits, withdrawals, and all financial transactions in RM.
Providing customer support and responding to inquiries received.
Sending important notifications regarding your account, security, and terms changes.
Customizing promotions and offers based on your usage patterns on the platform.
Detecting and preventing fraud, multiple accounts, or illegal activities.
Complying with applicable laws and regulations in Malaysia.

Mk4 will not use your data for purposes other than those listed above without obtaining your additional consent first.

Malaysia-themed casino app featuring a batik design with a user data protection interface

Cookies and Session Tracking

The mk4 platform uses cookies and similar session tracking technologies to enhance user experience. Cookies are small data files stored on your device when you visit our platform.

We use two categories of cookies. First, functional cookies are essential for the platform to operate properly — including maintaining your login session, remembering language settings, and securing transactions. These cookies cannot be disabled without affecting platform functionality. Second, analytic cookies help us understand how users interact with the platform so we can make continuous improvements.

You can manage cookie settings anytime through your browser. However, disabling certain cookies may affect platform functionality and your user experience.

Types of Cookies Used

Session Cookies: Maintaining your login status during active sessions.
Security Cookies: Protecting accounts against unauthorized access.
Optional Cookies: Remember language and display settings.
Analytics Cookies: Understanding usage patterns for improvements.

Data Security and Third-Party Sharing

Data Security Measures

Mk4 implements a range of technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include data encryption during transmission, strict internal access controls, and continuous system monitoring. Our staff access user data only when necessary for legitimate operational purposes.

Third-Party Sharing

Mk4 does not sell, rent, or disclose your personal data to third parties for marketing purposes. We may share necessary information with payment service providers to process your RM transactions and with legal authorities or regulators when required under Malaysian law. All third parties receiving your data are bound by strict confidentiality obligations.

Your Rights as a User

Access Rights

You have the right to request a copy of the personal data we hold about you. Requests can be made through your account settings or by contacting our support team. We will process requests within a reasonable timeframe.

Correction Rights

If you find that the personal information we hold is inaccurate or outdated, you have the right to request corrections. You can update some details directly in your account, while changes to sensitive information require additional verification.

Deletion Rights

You may request deletion of your personal data when closing your account. However, we may retain certain records to comply with legal obligations, resolve disputes, or enforce our agreements.

Malay-style casino app in Petaling Jaya with a secure account management interface

How to Exercise Your Rights

Log into your account and visit the Account Settings section to update basic information.
Contact customer support via the platform’s live chat for data access or deletion requests.
Submit a written request to [email protected] specifying the type of right you wish to exercise.
We will verify your identity before processing any data-related requests.
All requests will be processed within 30 working days from the date of receipt.

Policy Changes and How to Contact Us

Mk4 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service enhancements. Significant changes will be notified to you via platform notices or the registered email in your account.

The latest update date is always displayed at the top of this page. Continued use of the mk4 platform after changes have been implemented is considered acceptance of the updated policy. We encourage you to review this page periodically.

For any questions regarding this Privacy Policy, your rights, or how we handle your personal data, please contact our team via email at [email protected] or through live chat on the platform after logging into your mk4 account. We are committed to responding to all privacy inquiries promptly.

Policy Administration Information

Most Recent Update Date: January 2026
Applicable Law: Personal Data Protection Act 2010 (Malaysia)
Official Language: Malay
Privacy Inquiry Email: [email protected]

Mk4 Privacy Policy — How We Protect Your Data